This Privacy Policy applies to the collection, use, disclosure and handling of personal information by First Tree Pty Ltd ( \u201cFirst Tree\u201d, \u201cwe\u201d or \u201cus\u201d), including personal information collected via our https:\/\/firsttree.com.au website (the \u201cWebsite\u201d).<\/p>\n
First Tree is committed to protecting the privacy of individuals and is bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Commonwealth) (the \u201cAct\u201d). This Privacy Policy outlines how we will collect, use, disclose and otherwise handle personal information.<\/p>\n
Your use of the Website is also subject to the First Tree Website Terms of Use.<\/p>\n
First Tree collects personal information from you in a number of different ways. We may collect personal information directly from you or in the course of our dealings with you, for example when you:<\/p>\n
(a) provide personal information to us;
\n(b) browse or use our Website (including via cookies); or
\n(c) contact and correspond with us, for example to ask for information.<\/p>\n
We may also collect personal information about you from other entities, from publicly available sources, or in some cases, from third parties.<\/p>\n
The information may include (but may not be limited to) your name, contact details, Internet Protocol (IP) address, occupation, employer, areas of interest, and information relating to your dealings with us [and our partners]. The purposes for which we collect your information may include:<\/p>\n
(a) verifying your identity;
\n(b) contacting you (including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner);
\n(c) providing you with goods or services;
\n(d) developing and improving our services and obtaining feedback.<\/p>\n
If we are not able to collect personal information about you, we may not be able to provide you with assistance to the extent that they require us to collect, use or disclose personal information.<\/p>\n
First Tree may use or disclose your personal information for the purpose for which it was collected. We will also use and disclose your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose.<\/p>\n
Other instances when we may use and disclose your personal information include where:<\/p>\n
(a) to which you have consented to the use or disclosure;
\n(b) the use or disclosure is authorised or required by or under an Australian law or court\/tribunal order.<\/p>\n
You have a right to request access to or correction of your personal information held by us. If you wish to access, correct or update any personal information we may hold about you, please contact us as set out below.<\/p>\n
If you have any questions or concerns about our collection, use or disclosure of personal information, or if you believe that we have not complied with this Privacy Policy or the Act, please contact us as set out below. When contacting us, please provide as much detail as possible in relation to the query, issue or complaint.<\/p>\n
Your complaint will be taken seriously and will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with relevant information we may require.<\/p>\n
We host and store our customer data electronically in our IT systems. These may include Australian and internationally-based cloud servers or the servers of third parties within and outside of Australia.<\/p>\n
First Tree will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.<\/p>\n
You have a right to request access to or correction of your personal information held by us. If you wish to access, correct or update any personal information we may hold about you, please contact us as set out below<\/p>\n
Please direct any privacy issues or queries to First Tree Privacy Officer on 02 8375 2714 or at info@firsttree.com.au.<\/p>\n
1 June 2026<\/p>\n","protected":false},"excerpt":{"rendered":"
1. Purpose of policy This Privacy Policy applies to the collection, use, disclosure and handling of personal information by First Tree Pty Ltd ( \u201cFirst Tree\u201d, \u201cwe\u201d or \u201cus\u201d), including personal information collected via our https:\/\/firsttree.com.au website (the \u201cWebsite\u201d). First Tree is committed to protecting the privacy of individuals and is bound by the Australian […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_locale":"en_AU","_original_post":"https:\/\/firsttree.com.au\/?page_id=21","footnotes":""},"class_list":["post-73","page","type-page","status-publish","hentry","en-AU"],"acf":[],"_links":{"self":[{"href":"https:\/\/firsttree.com.au\/wp-json\/wp\/v2\/pages\/73","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/firsttree.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/firsttree.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/firsttree.com.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/firsttree.com.au\/wp-json\/wp\/v2\/comments?post=73"}],"version-history":[{"count":2,"href":"https:\/\/firsttree.com.au\/wp-json\/wp\/v2\/pages\/73\/revisions"}],"predecessor-version":[{"id":140,"href":"https:\/\/firsttree.com.au\/wp-json\/wp\/v2\/pages\/73\/revisions\/140"}],"wp:attachment":[{"href":"https:\/\/firsttree.com.au\/wp-json\/wp\/v2\/media?parent=73"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}